Service Department

Our Location

Boston Volkswagen
43 N Beacon St
Watertown, MA 02472

Service: 617-586-3074
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Tires : Buy Three Tires Get One For 50% Off
Tires

Buy Three Tires Get One For 50% Off

Buy Three Tires Get One For 50% Off

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Oil Change : Starting at $129
Oil Change

Starting at $129

Oil Change Starting at $129

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Battery : Battery 20% off
Battery

Battery 20% off

Battery 20% off

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Pothole Special : $25 off
Pothole Special

$25 off

Pothole special $25 off

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Brakes : Starting at $595
Brakes

Starting at $595

Brakes starting at $595

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Tires : $20 off 4 Tires
Tires

$20 off 4 Tires

4 tires- $20 off

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
VW Genuine Battery Image
$12.50 Off

Genuine VW Battery and Installation*

– Battery test and installation – Limited warranty included** Offer valid on 000-915-105-DE, 000-915-105-DG batteries only. Offer cannot be used on Touareg, Phaeton, Jetta Hybrid, 6-cylinder EOS, and 6-cylinder CC models. Excludes testing on High-Voltage Battery.

* Must present offer at time of write-up. Discount applied before taxes. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Offer expires 06.30.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details. ** For purchases on/after 04.01.26, Genuine VW Batteries carry a 3-year parts-and-labor replacement limited warranty. Restrictions apply. See dealer for complete details.

VW Genuine Brake Image
$27.50 Off

Genuine VW Brake Pad and Rotor Replacement*

Includes a visual inspection of the brake system and the installation of either front or rear Genuine VW Brake Pads and Rotors. Brake service may require additional parts or labor not eligible for this offer.

* Must present offer at time of write-up. Discount applied before taxes. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Offer expires 06.30.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details.

VW Genuine Oil Image
$149.95

Oil and Filter Service*

What your engine craves. Service includes: – Oil and filter change using up to 6 quarts of synthetic motor oil – Complimentary dealer Multi-Point Inspection

* Must present offer at time of write-up. Price applies for most models; some models are not eligible. Price includes parts and labor. Price does not include taxes. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Offer expires 06.30.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details.

Get a $100 Instant Rebate – when you purchase four eligible Bridgestone tires.
$27.50 Off

Set of Four Tires*

We carry major brand-name tires designed to fit your Volkswagen model—all at competitive prices.

* Must present offer at time of write-up. Discount applied before taxes. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Offer expires 06.30.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details.

VW Service Coupon Image
$7.50 Off

Front Wiper Blade Replacement*

Genuine Volkswagen Wiper Blades are designed to fit the curved, contoured surface of your windshield, providing superior wiping quality and long-lasting performance in varying weather conditions.

* Must present offer at time of write-up. Discount applied before taxes. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Offer expires 06.30.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details.

VW Service Coupon Image
$29.95 Off

Spring Service Special*

– VW Synthetic Oil and Filter Change (up to 6 quarts) – Rotate tires, correct tire pressure, and check for wear – Check brake system, all fluid levels, condition of wiper blades, and microfilter (if applicable) – Check and tighten all belts and hoses

* Must present offer at time of write-up. Discount applied before taxes. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Offer expires 06.30.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details.

VW Accessories Image
Get a 10% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 04.01.26 and 06.30.26

Allow 8–10 weeks for delivery of Visa Prepaid Card.

15 Receive a 10% rebate via a Visa Prepaid Card by mail when you purchase select Volkswagen Accessories from a participating dealership. Recreational and sporting equipment is not eligible for the 10% accessories rebate. Volkswagen Accessory Rebates may be combined with dealer discounts/offers. Rebate based on purchase amount before taxes and labor. Allow 8–10 weeks for delivery of Visa Prepaid Card. Not redeemable for advertised specials, previous purchases, or cash. One rebate per household. Limitations apply. Void where prohibited. Offer expires 06.30.26. Visit volkswagenrebates.com or see participating Volkswagen dealer for complete details.

SiriusXM Radio Image
Enjoy SiriusXM in your Volkswagen and on the SiriusXM app

Subscribe to the SiriusXM Access plan and get your first 12 months for $5/month. See Offer Details. You’ll get over 425 channels including ad-free music, plus sports, talk, news, podcasts, and more in your Volkswagen and on the SiriusXM app.

Subscribe to the All Access plan and pay $4.98 each month for your first 12 months. A credit card is required. Service will AUTOMATICALLY RENEW every month and after your promotional term ends you will be charged at then-current rates (currently $25.99/month), unless and until you cancel. Applicable tax and other fees may apply. There are no refunds except as provided in our Customer Agreement. Cancel at least 24 hours prior to renewal; cancellation is effective at the end of your current billing period. Please see our Customer Agreement and Privacy Policy at siriusxm.com for complete terms and how to cancel, which includes online methods or calling us at 1-866-635-2349. All fees, content and features are subject to change. This offer cannot be combined with any other and may be modified or terminated at any time. Channel lineup varies by package. Offer is good only on qualifying ESN/Device IDs as determined solely by SiriusXM.

VW Service Credit Card Image
VW Service Credit Card

Get a $25 Visa® Prepaid Card by mail in or online rebate20 when you use the Volkswagen Service Credit Card to make a qualifying purchase of $250 or more (before tax). Offer valid 01.01.26–12.31.26. Allow 8–10 weeks for delivery of Visa Prepaid Card.

20 Subject to credit approval. Valid on a qualifying purchase of $250 or more (before tax) from 01.01.26–12.31.26. Submit rebate within 45 days of purchase date. Complete purchase must be made on the Volkswagen Service Credit Card. Not valid on prior purchases. One Visa Prepaid Card per visit. Cannot be combined with other credit card rebates. Valid at participating Volkswagen locations. Visa Prepaid Card is given to you as a rebate and no money has been paid by you for the card. Visa Prepaid Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Visa Prepaid Cards expire after 6 months; unused funds will forfeit after the valid through date. Visa Prepaid Card terms and conditions apply. Volkswagen dealer locations are not affiliated with Visa. See Volkswagen dealer for complete rebate details and rebate form. MetaBank or Visa does not sponsor or endorse Volkswagen Service Credit Card. "Volkswagen" and Volkswagen logo are registered trademarks of Volkswagen AG.

VW Approved Tires Image
Get a $100 instant rebate 5

when you purchase four eligible Bridgestone tires.

5 Available on select sets of four Bridgestone tires that meet specifications of vehicle’s owner’s manual. Must be purchased through Volkswagen Tire Store. May be combined with select offers. Mounting, balancing, and taxes are not included. The fourth tire will be reimbursed on the front tire for staggered fitments. Volkswagen Group of America, Inc., is not the seller or warrantor, nor does it recommend any tires other than those identified as OEM. Offer valid 05.01.26 through 06.30.26. Tires must be installed by 07.07.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details.

Meet Our Service Staff

Service Advisor Brynn Toohey
X
Service Advisor
Brynn Toohey
Service Manager Ronnie  Sousa
X
- 25 Years VW Experience
tel:617-783-1300 Ext 21020
Service Manager
Ronnie Sousa
Service Advisor Mike  DaCruz
X
Habla Espanol and speaks Portuguese
- 29 Years VW Experience
tel:617-783-1300 Ext 21024 Habla Espanol Speaks Portuguese
Service Advisor
Mike DaCruz
Service Advisor Armando  Saenz
X
Hablo Espanol Speaks Spanish
tel:617-783-1300 Ext 21025 23+ years of VW experience.
Service Advisor
Armando Saenz
Service Consultant  Ace Villefranche
X
Pale Krey’ol Speaks French/Creole
7+ years of VW experience 617-783-1300 ext. 21022 Pale Krey'ol
Service Consultant
Ace Villefranche
Master Technician/Shop Foreman Andrew  Pink
X
- 37+ Years VW Experience
tel:617-783-1300
Master Technician/Shop Foreman
Andrew Pink
service team
X
Boston VW's automotive service team has over 90 years of combined expertise
service team
Valet/Shuttle  Esteban Perez-Vernaza
X
Happy to assist, just ask.
Valet/Shuttle
Esteban Perez-Vernaza

Contact Information

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We had a great time working with Naf at Boston Volkswagen. He was very patient while we asked to see every certified preowned car that we were interested in seeing, and ultimately we found the perfect one. He even made sure that a few small cosmetic issues would be fixed and detailed before we came...

- Joseph Frankl, GOOGLE

Mike from the service department was great! Super communicative and helped me out quickly with getting my Jetta repaired.

- Emma Djordjevic, GOOGLE

I financed a used Tiguan recently and the team was great. Ramy was my salesperson and he helped me navigate the process very smoothly. The service department is great as well, they fixed it very quickly and were very responsive. I worked with Mike in service.

- Blake O'Brien, GOOGLE

Naf and team were extremely helpful and easy to work with!

- Christopher Kinsley, GOOGLE

I just purchased a 2023 Taos Volkswagen from Jeff Ford and couldn’t be happier! He made the process smooth and provided straight forward, easy communication. He was able to get me a great deal and had me driving off the lot the same day!

- Johnna Sweeney-Cook, GOOGLE

We had a wonderful experience working with Jeff F to purchase a new 2026 Tiguan S. He was patient, understanding, and offered an extremely competitive price for the car. Smooth buying process — thank you Jeff and Boston VW!

- Sean Tao, GOOGLE

Jeff helped me with my trade and purchase of a used car. He was professional, courteous, and fair. Highly recommend!

- Tyler Lisowski, GOOGLE

It was a pleasure working with Nafras! He was helpful and kind as I purchased my VW Taos. I highly recommend.

- Nora Birner, GOOGLE

Great experience leasing a new vehicle at Boston Volkswagen. I’ve been assisted by Naftas who has been helpful, personable, and very professional

- Marco Natoli, GOOGLE

I recently bought a 2026 Atlas R-Line from Boston Volkswagen, and working with Nafras Nawas was a great experience. He was very friendly, easy to talk to, and clearly tried to get us a good deal without any pressure. I’d definitely recommend asking for Nafras if you’re shopping for a VW

- Dhruv Patel, GOOGLE

Came in to browse and get an idea of the cars here and ended up working with Jeff. He was helpful and didn’t apply any pressure. Additionally, he was flexible with my schedule and patient with explaining things. Thanks for all the help!

- Makenzie Brady, GOOGLE

Jeff was excellent in helping me trade in my car! Very grateful for the team at Boston VW

- Daniel Macias, GOOGLE

I had a great experience purchasing my new Taos with Rami. I haven’t bought a car since 2015. There were so many new features that I was totally unfamiliar with. Car buying can be stressful, but Rami was patient and made it feel easy. He was knowledgeable, friendly, and took the pressure off the...

- Erin Merkel, GOOGLE

Smooth transaction did most of the paperwork remotely and didnt have to spend hours in the dealership.

- Pam Rocharz, GOOGLE

Jeff was exceptional in assisting the purchase. He was proactive, communicative, and patient. Came across as a straight shooter. Very pleasure to work with. Highly recommend.

- VW customer, GOOGLE

Great working with Jeff!

- Brook and Sam, GOOGLE

Nafras Nawas did an excellent job handling the lease agreement, answering all our questions, and finding a very nice car deal for us. Excellent job. 👌👍

- Vadim Vronsky, GOOGLE

Jeff was very helpful in facilitating getting my vehicle documented/registered in, and transported to, another state. Very happy with the car and the team at Boston VW!

- Brian Hiller, GOOGLE

Made leasing our car very easy

- Susanna Quilter, GOOGLE

I worked with Rami to purchase a used car from Boston VW. The entire experience was smooth and easy. A quote was provided up front with no hidden costs and the car was exactly as described.

- Sean Pruitt, GOOGLE

Jeff was really great to work with during my lease renewal process, and he helped to quickly secure more favorable terms for me!

- Glenice Gallagher, GOOGLE

Nafraz helped a lot in getting the VW that perfectly aligned with my interests. It was a great experience working with him — his customer service and support throughout the process were excellent. If anyone is looking to buy a car, I highly recommend him for your next purchase!

- Karlmarx Balakrishnan, GOOGLE

Have been looking for an all electric vehicle for a few weeks and decided on a VW id4 all wheel drive. After exploring with several dealers I contacted Nafras Nawas at Boston VW. He was outstanding and understood how I wanted to structure a deal. The dealership met and exceeded my expectations and...

- Roy Temper (Hudsonguy), GOOGLE

We always have a great experience at Boston Volkswagen. Expecting our first child and needed to upgrade. Worked with Naf to purchase a new SUV and we couldn’t be happier. He made the process easy and was a pleasure to work with. We’ve also been bringing our older Jetta here for service...

- Amy Brown, GOOGLE

Nafras was great. Very communicative and patient with us. Will be back!

- Amber Thomas, GOOGLE

Very helpful! Great experience start to finish working with Nafras!

- Monica Smith, GOOGLE

I worked with Malik and Steve. Both were professional; kind; knowledgeable; helpful; and I felt like they listened to my needs. I also feel like I got a fair price without any back and forth. They were also very respectful of my time and I was in and out in 1 hour. I would definitely purchase or...

- Laura Moretti, GOOGLE

Naf was supportive and flexible all the way to the final moments. The team found ways to meet me where I needed to be.

- David Beebe, GOOGLE

Good experience, look for Naf. Direct conversation via text and flexible.

- Tiago Buffon, GOOGLE

Highly recommend:Jeff and Steve were amazing and helped me with everything to buy the car I wanted to buy

- Mohammad Ayaz, GOOGLE

I had a great experience purchasing my used EV, and a big part of that was working with Jeff Ford. The entire process was smooth, straightforward, and surprisingly quick. From start to finish, everything felt reasonable and well-handled. Jeff really stood out—he’s relaxed, attentive, and never...

- Eden Marland, GOOGLE

I got a 2021 Jetta! I love the car so much, it drives great. Jeff was a huge help throughout the whole process! It was my first time buying a car and he made the process so easy, which I am so thankful for!!!

- Ava Pascarelli, GOOGLE

I had a very good experience, making a deal with Jeff and Bill, it was very smooth, no pressure at all, everyone was very nice! Very happy with the car !

- Alessandra Camargo, GOOGLE

Rami did a great job. Professional, knowledgeable, no pressure.

- Aran Kadar, GOOGLE

Naf helped us find the right car and streamlined the process for us. Highly recommend you reach out to him! Thank you Naf 🙏

- Kshitij Parajuli, GOOGLE

We had an excellent experience working with Naaf as our sales representative. He was highly knowledgeable, addressed all of our questions thoroughly, and made the entire process smooth and stress-free. His professionalism and cooperative approach really stood out. We would definitely choose to work...

- Ayusha Poudel, GOOGLE

recently purchased a car from Boston VW and had a great experience with the team. Jeff, the salesperson, was extremely helpful, friendly, and made the whole process smooth and stress-free. He took the time to answer all my questions and made sure I was comfortable with my decision. I also want to...

- Brik Abarhane, GOOGLE

My father and I visited the Watertown location and worked with Naf. He was knowledgeable, kind and was very easy to work with. From the initial visit to the final delivery of the car, I felt things moved quickly but we weren't rushed. I would highly recommend.

- Hari M, GOOGLE

I had an absolutely outstanding experience working with Naf! From start to finish, he went above and beyond to make the entire process smooth, stress-free, and even enjoyable. He was incredibly knowledgeable, patient, and genuinely focused on helping me find the perfect car—not just making a...

- Fathima Ishra, GOOGLE

Naf made our car buying experience stress-free. He was nice, respected our time, and gave us a fair value for our trade-in. The whole process was straightforward, and we really appreciated his professionalism and not trying to sell us unnecessary things. If you’re looking to buy a car, I...

- Datila Carvalho, GOOGLE

Our salesperson Naf was very efficient and not pushy. He was evenhanded with everything and I appreciate that. I would definitely recommend Boston Volkswagen again and ask for Raf

- janice schneiderman, GOOGLE

I recently purchased a pre-owned 2025 VW Taos from Volkswagen of Watertown, and the experience was outstanding from start to finish. Rami and Malik in sales were incredibly professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. They took the time to answer...

- Laura B, GOOGLE

Had the pleasure of working with Jeff AND Steve to get my new TAOS. They are both excellent. Steve was able to recommend me the perfect car based on his dad instincts. Excellent service. Jeff offered me a ride home as I was without a car at the time. He also sold me my dream car! Highly recommend...

- isabella viruet, GOOGLE

Recently serviced my daughter’s car. Mike made sure it was done in a timely manner. Highly recommend.

- Stephen Pascarelli, GOOGLE

Jeff was wonderful! He helped me find the perfect Jetta! Would absolutely recommend him and Volkswagen to everyone!

- Nicolette Blum, GOOGLE

I had a great experience working with Guil. He was knowledgeable, patient, and genuinely focused on helping me find the right vehicle. He took the time to answer all my questions and made the entire process smooth and stress-free. I highly recommend working with him if you’re looking for someone...

- Brittany Bonenfant, GOOGLE

*DO NOT USE THIS SERVICE DEPARTMENT* CHECK THAT THE WORK YOU PAID FOR WAS ACTUALLY DONE* I have been using them for years and they have always had questionable actions but I didn’t have proof till recently and will NEVER go back. 1) A year ago I had a service done and a head light replaced....

- JW, GOOGLE

Don't use this dealership. Rescheduled a complete work afternoon to bring the car in for a recall which they refused to do once I arrived. They claimed that they had told me in advance that the gas tank had to be almost empty. They had not said that in advance and they did not apologize. They...

- Bill Hudgins, GOOGLE

Don’t recommend for service or auto body work. I brought my car in after a towing-related bumper repair and had ongoing issues with a crooked steering wheel and poor fit and finish. trim pieces and headlight not properly installed. I returned multiple times to have it corrected, but the issues...

- Jeffrey Jacob, GOOGLE
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