Service Department

Our Location

Boston Volkswagen
43 N Beacon St
Watertown, MA 02472

Service: 617-586-3074
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Tires : Buy Three Tires Get One For 50% Off
Tires

Buy Three Tires Get One For 50% Off

Buy Three Tires Get One For 50% Off

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Oil Change : Starting at $129
Oil Change

Starting at $129

Oil Change Starting at $129

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Battery : Battery 20% off
Battery

Battery 20% off

Battery 20% off

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Pothole Special : $25 off
Pothole Special

$25 off

Pothole special $25 off

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For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Brakes : Starting at $595
Brakes

Starting at $595

Brakes starting at $595

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
Tires : $20 off 4 Tires
Tires

$20 off 4 Tires

4 tires- $20 off

Add to Apple Wallet
For apple Wallet.

Scan the QR Code using a scanner app on your smartphone.
VW Genuine Battery Image
$12.50 Off

Genuine VW Battery and Installation*

– Battery test and installation – Limited warranty included** Offer valid on 000-915-105-DE, 000-915-105-DG batteries only. Offer cannot be used on Touareg, Phaeton, Jetta Hybrid, 6-cylinder EOS, and 6-cylinder CC models. Excludes testing on High-Voltage Battery.

* Must present offer at time of write-up. Discount applied before taxes. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Offer expires 03.31.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details. ** For purchases on/after 04.01.26, Genuine VW Batteries carry a 3-year parts-and-labor replacement limited warranty. Restrictions apply. See dealer for complete details.

VW Genuine Brake Image
$27.50 Off

Genuine VW Brake Pad and Rotor Replacement*

Includes a visual inspection of the brake system and the installation of either front or rear Genuine VW Brake Pads and Rotors. Brake service may require additional parts or labor not eligible for this offer.

* Must present offer at time of write-up. Discount applied before taxes. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Offer expires 03.31.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details.

VW Genuine Oil Image
$149.95

Oil and Filter Service*

What your engine craves. Service includes: – Oil and filter change using up to 6 quarts of synthetic motor oil – Complimentary dealer Multi-Point Inspection

* Must present offer at time of write-up. Price applies for most models; some models are not eligible. Price includes parts and labor. Price does not include taxes. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Offer expires 03.31.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details.

Get a $100 Instant Rebate – when you purchase four eligible Bridgestone tires.
$27.50 Off

Set of Four Tires*

We carry major brand-name tires designed to fit your Volkswagen model—all at competitive prices.

* Must present offer at time of write-up. Discount applied before taxes. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Offer expires 03.31.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details.

VW Service Coupon Image
$7.50 Off

Front Wiper Blade Replacement*

Genuine Volkswagen Wiper Blades are designed to fit the curved, contoured surface of your windshield, providing superior wiping quality and long-lasting performance in varying weather conditions.

* Must present offer at time of write-up. Discount applied before taxes. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Offer expires 03.31.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details.

VW Service Coupon Image
$29.95 Off

Winter Service Special*

– VW Synthetic Oil and Filter Change (up to 6 quarts) – Rotate tires, correct tire pressure, and check for wear – Inspect radiator, heater hoses, belts, and water pump, and check system for leaks – Inspect brake pads, rotors, tire condition, and tire air pressure

* Must present offer at time of write-up. Discount applied before taxes. May not be combined with other offers. Limit one per customer. Not redeemable for advertised specials, previous purchases, or cash. Offer expires 03.31.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details.

VW Genuine Wipes Image
Volkswagen Tire Store Price Match Guarantee

Find-a-lower-price-within-30-days,-and-we'll-refund-the-difference.13-Plus,-eligible-tires-purchased-at-a-participating-VW-dealership-include-the-protection-of-24-Month-Road-Hazard-Coverage.-You'll-get: –-100%-coverage-for-the-full-24-month-period14

13 To receive price match, customer must purchase tires that meet specifications of vehicle's Owner's Manual through Volkswagen Tire Store and present a lower printed competitor pre-tax price quote for identical tires dated within 30 days of customer's tire purchase. Competitor price quote must be from a competitor with a physical retail location within 50 miles of the dealership. Not available on competitor quotes where pricing includes rebates (national, regional, or local) or clearance, closeout, promotional, or special prices. Additional restrictions apply. Valid at a participating Volkswagen dealership only. See participating dealer or vwtirestore.com for complete details. 14 Road Hazard Protection provided by a third party. Coverage ends at the earlier of (1) expiration of 24 months from date of replacement tire purchase or (2) when less than 3/32” of tread remains. 24 month, 100% coverage. Only the following VW tire types are eligible: original equipment tires, original equipment alternative tires, winter tires, tire and wheel packages, and winter tire and wheel packages. Excludes mounting and balancing. Nontransferable. Additional restrictions may apply. Valid at a Volkswagen dealership only. See dealership or program brochure for details.

VW Accessories Image
Get a 15% rebate by mail15 via a Volkswagen Visa® Prepaid Card16 (up to $300) when you purchase select Volkswagen Accessories between 01.01.26 and 03.31.26

Allow-8–10-weeks-for-delivery-of-Visa-Prepaid-Card.

15 Receive a 15% rebate via a Visa Prepaid Card by mail when you purchase select Volkswagen Accessories from a participating dealership. Recreational and sporting equipment is not eligible for the 15% accessories rebate. Volkswagen Accessory Rebates may be combined with dealer discounts/offers. Rebate based on purchase amount before taxes and labor. Allow 8–10 weeks for delivery of Visa Prepaid Card. Not redeemable for advertised specials, previous purchases, or cash. One rebate per household. Limitations apply. Void where prohibited. Offer expires 03.31.26. Visit volkswagenrebates.com or see participating Volkswagen dealer for complete details. 16 Card is issued by Pathward®, N.A., Member FDIC, pursuant to a license from Visa U.S.A Inc. Card may be used everywhere Visa debit cards are accepted. This optional offer is not a Pathward product or service nor does Pathward endorse this offer. Cards expire after 6 months, unused funds will forfeit after expiration. Card terms and conditions apply.

SiriusXM Radio Image
SiriusXM: Enjoy SiriusXM in your vehicle and on the SXM App19

Get-165+-channels-of-ad-free-music,-talk,-sports,-comedy,-news,-and-more,-with-the-SXM-App.-Subscribe-to-the-Music-&-Entertainment-Plan-and-get-your-first-12-months-for-$4.99/month.-See-offer-details.

19 Offer Details: Activate a Music & Entertainment subscription and pay a $4.99/month for your first 12 months, plus get free activation (a $15 savings). Fees and taxes apply. A credit card is required on this offer. Service will automatically renew thereafter every month, and you will be charged at then-current rates (currently, $17.99/month). Please see our Customer Agreement at siriusxm.com for complete terms and how to cancel, which includes online methods or calling us at 866.635.2349. All fees, content, and features are subject to change. This offer cannot be combined with any other and may be modified or terminated at any time. Offer good only on currently inactive radios. Channel lineup varies by package. Current information and features may not be available in all locations or on all receivers.

VW Service Credit Card Image
VW Service Credit Card

Get-a-$25-Visa®-Prepaid-Card-by-mail-in-or-online-rebate20-when-you-use-the-Volkswagen-Service-Credit-Card-to-make-a-qualifying-purchase-of-$250-or-more-(before-tax).-Offer-valid-01.01.26–12.31.26.-Allow-8–10-weeks-for-delivery-of-Visa-Prepaid-Card.

20 Subject to credit approval. Valid on a qualifying purchase of $250 or more (before tax) from 01.01.26–12.31.26. Submit rebate within 45 days of purchase date. Complete purchase must be made on the Volkswagen Service Credit Card. Not valid on prior purchases. One Visa Prepaid Card per visit. Cannot be combined with other credit card rebates. Valid at participating Volkswagen locations. Visa Prepaid Card is given to you as a rebate and no money has been paid by you for the card. Visa Prepaid Card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A. Inc. No cash access or recurring payments. Can be used everywhere Visa debit cards are accepted. Visa Prepaid Cards expire after 6 months; unused funds will forfeit after the valid through date. Visa Prepaid Card terms and conditions apply. Volkswagen dealer locations are not affiliated with Visa. See Volkswagen dealer for complete rebate details and rebate form. MetaBank or Visa does not sponsor or endorse Volkswagen Service Credit Card. "Volkswagen" and Volkswagen logo are registered trademarks of Volkswagen AG.

VW Genuine Wipes Image
Buy 3 Pirelli Tires, Get the 4th for $122

This February only. See Consultant or vwtirestore.com for details.

22 Available on select sets of four Pirelli tires that meet specifications of vehiclee’s owner’s manual. Must be purchased through Volkswagen Tire Store. May be combined with select offers. Mounting, balancing, and taxes are not included. The fourth tire will be reimbursed on the front tire for staggered fitments. Volkswagen Group of America, Inc., is not the seller or warrantor, nor does it recommend any tires other than those identified as OEM. Offer valid 02.01.26 through 02.28.26 Tires must be installed by 03.07.26. Valid at a participating Volkswagen dealership only. See participating dealer for complete details .

Meet Our Service Staff

Service Manager Ronnie  Sousa
X
- 25 Years VW Experience
tel:617-783-1300 Ext 21020
Service Manager
Ronnie Sousa
Service Advisor Mike  DaCruz
X
- 29 Years VW Experience
tel:617-783-1300 Ext 21024 Habl Espenol
Service Advisor
Mike DaCruz
Service Advisor Armando  Saenz
X
tel:617-783-1300 Ext 21025 23+ years of VW experience. Habla Espenol
Service Advisor
Armando Saenz
Service Consultant  Ace Villefranche
X
7+ years of VW experience 617-783-1300 ext. 21022 Pale Krey'ol
Service Consultant
Ace Villefranche
Master Technician/Shop Foreman Andrew  Pink
X
- 37+ Years VW Experience
tel:617-783-1300
Master Technician/Shop Foreman
Andrew Pink
service team
X
Boston VW's automotive service team has over 90 years of combined expertise
service team
Valet/shuttle  Edwin Diaz
X
I am happy to assist our customers with a courtesy shuttle service.
Valet/shuttle
Edwin Diaz
Valet/Shuttle  Esteban Perez-Vernaza
X
Happy to assist, just ask.
Valet/Shuttle
Esteban Perez-Vernaza

Contact Information

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We had such a great experience with Malik! He was super knowledgeable and made us feel comfortable every step of the way. Would highly recommend working with him when purchasing your next car!

- Jessica Powell, GOOGLE

Got my new Tiguan from Boston Volkswagen last month. Sales guy knew the features inside out, no pressure tactics, got a fair trade-in on my old car. Finance office quick and transparent. Car runs great, love the tech package. Best VW buying experience I've had.

- Duncan Hooker, GOOGLE

Picked up a certified pre-owned Golf GTI—communication was smooth, price was fair, and Jeff explained everything clearly. Truly felt looked after the whole way through.

- Patricia Mennite, GOOGLE

Recently bought a new Atlas and Steve and the rest of the sales department made the transaction very easy. They were very professional and didn’t pressure me into a sale. Will be back for my next car in the future.

- Cory R, GOOGLE

Jeff and Boston VW were awesome to work with They explained everything to me simply and there was no hidden pricing I loved my last car I bought from them and am even happier with my new car! If you need/want a new car -go to Boston VW - you will very happy you did!

- wendy george, GOOGLE

Jeff was awesome!

- Brook Hartnett, GOOGLE

It was a pleasure working with Jeff Ford at Boston VW. I highly recommend Jeff to anyone looking to lease a new car.

- David Sichel, GOOGLE

Purchased a Taos from Jeff. Had a great experience, would highly recommend him

- Giovanni D Maione, GOOGLE

I resently stop by to ask questions I’m going to buy a Jetta in the beginning of the next year I spoke to a salesmen by the name Jeff ford he help me relize what I need have when I come in to buy he gave me so much information that when I’m ready to make a purchase there’s no dout that I will...

- Scotty Santos, GOOGLE

Wonderful deal. We made a deal with Nafras. Very good guy and knowledgeable. Helped us get a good deal. I will recommend to anyone

- rashid gilani, GOOGLE

I had very great experience with Boston Volkswagen. Friendly staff and great assistance, especially from Naf. We got the desired vehicle, everything went by quick and efficient. Looking forward to future business.

- Chi Dung Nguyen, GOOGLE

Wonderful experience navigating the purchase process. Thank you, Naf!

- Chris Schupp, GOOGLE

Thanks for the service

- khodani netshifhefhe, GOOGLE

The purchasing process was very easy working with Naf. He took all my considerations into account to help me find the right car at the right price. Will definitely consider Boston VW for future purchases as well.

- Kyle Mueller, GOOGLE

Naf Nawas set up my new car VW lease at Boston Volkswagen. He was polite and courteous and very efficient in handling the negotiation. I endorse him completely. Joanne

- A Google User, GOOGLE

This was a very professional and well handled transaction. Highly recommend this team! Thank you Nafras & Mike!

- Sam Naoom, GOOGLE

Naf Nawas was a pleasure to work with. He helped my buy my dream car and he was great with communication.

- stephanie arce-villon, GOOGLE

Super easy to work with the people there.

- Taz I, GOOGLE

I am so excited!!! Just purchased my first car ever. A 2021 Jetta. My salesperson was Jeff, can't say enough good things about him. I went to 4 dealerships before stopping at Boston VW. So glad I did. Jeff listened to me rathered than talked all the time like a few of the salespeople I've dealt...

- Roxanne Johnson, GOOGLE

I worked with Jeff at Boston Volkswagen, and the experience was night and day compared to my last car-buying experience. The last time I bought a car, I felt completely steamrolled and pushed into a situation I should never have been in. Because of that, I was extremely nervous walking into this...

- Kimalyn J, GOOGLE

Huge shout out to Jeff and the team at Boston VW. They helped me pull together a last-minute deal on a sweet EV. (Literally last minute, as they waited for me to drive down from Maine on September 30th to see this car and make the deal happen before the EV tax credits ended.) Jeff is exactly who...

- Xander Bruce, GOOGLE

Very helpful and informative!

- Cassidy Doyle, GOOGLE

We had a great experience purchasing our vehicle from VW Boston in Watertown. Guil was extremely helpful, never pressured us, and dealt with all of the details quickly and with excellent communication throughout the process.

- Rebecca Jane Palermo, GOOGLE

Gil was very professional, no sales pressure, and extremely knowledgeable about the VW ID.4’s workings. The vehicle turned out to be right-sized for my wife, attractive inside and out, with all the creatures comforts and then some (ventilated seats with massage! and parallel self-parking) that...

- Lewis Muhlfelder, GOOGLE

We love Boston VW! It's the best dealership! Great customer service and great workspace for when you are waiting for service.

- Astrid Allen, GOOGLE

Great staff as always at Boson Volkswagen!

- Faez Amokrane Nait Mohamed, GOOGLE

Scott was my salesman and it was absolutely seamless working with him, quick to make things happen and got me test driven and with finance incredibly quick, was honest from the get go and worked very hard with me to make me get into the exact car I wanted, even staying after hours for things. Thank...

- Jonathan Wilson, GOOGLE

I recently purchased a new car (2025 Taos) from Boston Volkswagen, and I couldn’t be happier with the entire experience. We worked with Scott, and from the moment we walked in, I felt welcomed and at ease. There no pressure, no pushy sales tactics, just genuine help in finding us the right car....

- Ashley Vandal, GOOGLE

Sales process very simple and easy Scott Arsenault was my sales associate. He was fantastic and has been through the process even post sale.

- David LaRoche, GOOGLE

Malik helped me in purchasing a 2024 VW Taos, and I would recommend him to anyone looking to buy a car at Boston VW. He was able to hold the car for me for a day, and then made the process extremely easy and fast, along with going out of his way to make sure I get the best deal. Great salesman who...

- Kai Johnson, GOOGLE

Great staff

- Bayhas Kana, GOOGLE

If you are in the market for a new 2025 Tiguan I highly recommend coming to Boston Volkswagen. We worked with a gentleman by the name of Scott Arsenault. Great guys, No pressure, poised calm, and a pleasure to work with! Highly recommend working with Scott to anyone! It made buying a new car that...

- Heather V. Smith, GOOGLE

Very nice work for introducing the Atlas and detailed explanations for all my concerns.

- Bocheng Wu, GOOGLE

I would like to express my appreciation to everyone in the Watertown Service Department. I bought in my Jetta for an air leak and they were able to accommodate me and fix the issue sooner than expected. Great customer service; starting from the lady who I spoke with on the phone to Ace who works in...

- Wendy Gonzalez, GOOGLE

Gave them an easy deal over the phone for a 2019 Explorer, gave them credit card to buy the car, tried scamming $600 for Simoniz after the fact and would not remove on a used rusty car we overlooked all the flaws on. This is not a dealership from 2026 they are from 1996. Go literally anywhere else....

- Matt Calderone, GOOGLE

Really dismal. I think in 8 interactions over 6 years, all but one has been extremely negative. The weird thing is they usually admit they messed up. One guy even wanted to shake my hand he was so sorry. I wasn’t rude or anything and they’re perfectly nice but… it’s always something lol

- Jamie Duncan-Brown, GOOGLE

I had my car heater repaired for the third time in three years. When I was going to pay, I was charged an additional 3% for using my credit card. I have filed a complaint with the Attorney General’s office in Massachusetts due to this being Illegal in the state.

- Michael Klug, GOOGLE

I leased my car through Boston VW in Watertown and worked with Justin, who recommended going through a third-party company, CalAutomotive, to get a supposedly cheaper deal. It sounded fine at the time, but the experience has been terrible. When I returned the car for trade-in: • CalAutomotive...

- Rachel R, GOOGLE

DO NOT WORK WITH MAILK!!! He is very unprofessional and does not tell the truth. He lied and slipped in a $600 Simoniz, he put in the paper work that I signed off on it and never did!!! He also lied about what was in my warranty, he lied and said he put my deposit toward my car payment, and when I...

- Brittany Grimes, GOOGLE

I may have to go to small claims court. I worked with a salesperson to put a $1000 deposit on an ID Buzz coming in soon. He told me it was fully refundable and was even fine holding the car without it but we wanted to be sure to get it. However, the car came and I told them my plans had changed. It...

- Matthew Knoll, GOOGLE

Go to the VW dealer in Medford instead!! I will say the receptionist I spoke to here was very nice but then when she transferred me to the auto shop the woman I spoke to had a bit of an attitude and wasn’t very helpful. I had an engine light on but also wanted to get something else inspected and...

- Elizabeth Waldrip, GOOGLE

They broke the fuel compartment door trying to open it and charged $750 to replace it when they broke it trying to open it.

- Sarah Jeung, GOOGLE

Abysmal service, seller price gouged me. Every recall that I get is a fight with the service department to even give an appointment. Service department is rude and condescending. Because of this dealership I will never buy a VW again. Can’t believe the salesman was trashing Kia, I had way better...

- Juan Camilo Congote, GOOGLE

Service department is terrible. Scheduled my ID4 for some recalls and scheduled maintenance. They scheduled it for a Thurs AM drop off and said it would be ready Friday end of day or Saturday AM. Called Friday afternoon to check. Unless you remember your advisors name, it is practically impossible...

- Mike Nelson, GOOGLE

Made an appointment for 8:15 for recalls for which I’d been waiting over 5 months for parts. Was told this was the only time I could get a loaner. I get there? No loaner. Was told I could reschedule after having just driven nearly an hour in morning Boston traffic. That’s not right.

- Jason Grigely, GOOGLE

Dishonest and Misleading — Beware. We leased a car from Boston VW in 2021, and the experience has been nothing but frustrating. At the time, we were told that returning the vehicle at lease-end would be simple and could be done at any VW dealership. What they didn’t make clear was that this was...

- Jillian Hollis, GOOGLE
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