Meet Our Staff

Our staff here at Boston Volkswagen is here for your convenience. Feel free to contact us with questions or for a test drive.

Meet Our General Manager Staff

General Manager John J  Welch Jr
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tel:617-783-1300 Ext 1004
I've worked here for 7 years.
General Manager
John J Welch Jr

Meet Our Sales Staff

General Sales Manager Steve Pascarelli
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tel: 617-340-3720
General Sales Manager
Steve Pascarelli
Inventory Manager George  Macbeth
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tel:617-783-1300 Ext 1012
Inventory Manager
George Macbeth
Sales Consultant Malik Dessin
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Sales Consultant
Malik Dessin
Sales Advisor Guilherme Couto-Lima
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Falo Portuguese
Sales Advisor
Guilherme Couto-Lima
Sales Consultant Jeff Ford
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Sales Consultant
Jeff Ford
Sales Consultant Rami Abouyoussef
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Speaks Arabic and Moroccan
Sales Consultant
Rami Abouyoussef
Sales Consultant Nafras Nawas
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Speaks Tamil and Sinhala
Sales Consultant
Nafras Nawas

Meet Our Service Staff

Service Advisor Brynn Toohey
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Service Advisor
Brynn Toohey
Service Manager Ronnie  Sousa
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- 25 Years VW Experience
tel:617-783-1300 Ext 21020
Service Manager
Ronnie Sousa
Service Advisor Mike  DaCruz
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Habla Espanol and speaks Portuguese
- 29 Years VW Experience
tel:617-783-1300 Ext 21024 Habla Espanol Speaks Portuguese
Service Advisor
Mike DaCruz
Service Advisor Armando  Saenz
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Hablo Espanol Speaks Spanish
tel:617-783-1300 Ext 21025 23+ years of VW experience.
Service Advisor
Armando Saenz
Service Consultant  Ace Villefranche
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Pale Krey’ol Speaks French/Creole
7+ years of VW experience 617-783-1300 ext. 21022 Pale Krey'ol
Service Consultant
Ace Villefranche
Master Technician/Shop Foreman Andrew  Pink
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- 37+ Years VW Experience
tel:617-783-1300
Master Technician/Shop Foreman
Andrew Pink
service team
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Boston VW's automotive service team has over 90 years of combined expertise
service team
Valet/Shuttle  Esteban Perez-Vernaza
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Happy to assist, just ask.
Valet/Shuttle
Esteban Perez-Vernaza

Meet Our Parts Staff

Generic Staff Photo
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617-783-1300 ext 21040
Parts Manager
Aldrich Cushnie
Parts Specialist Jose  Lind
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Habla Espanol
tel :617-783-1300 Ext.21042
Parts Specialist
Jose Lind
Parts consultant Ulysses  Piguave
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Habla Espanol
617-783-1300 ext. 21043
Parts consultant
Ulysses Piguave
parts consultant  Dan Mitchell
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617-783-1300 ext 21041 Habla Espenol
parts consultant
Dan Mitchell

Meet Our Parts Mobile Staff

Parts Delivery Driver Teo  Candelario
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tel:617-783-1300
Parts Delivery Driver
Teo Candelario

Meet Our Body Shop Staff

Bodyshop Manager Danny  Vaudo
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tel:617-783-1300 Ext 1055
Bodyshop Manager
Danny Vaudo
Generic Staff Photo
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tel:617-783-1300
Body Shop Technician/painter
Jason O'Brien
Body Shop Tech Abel  Amansour
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tel:617-783-1300
Body Shop Tech
Abel Amansour

Meet Our Office Staff

CVR/EVR in-house registry.   Justin  Jesse
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617-783-1300 www.bostonvw.com
CVR/EVR in-house registry.
Justin Jesse
Koda Mascot
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Koda Mascot
Office Manager Nikole Belmer
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617-783-1300 ext. 21004
Office Manager
Nikole Belmer
Generic Staff Photo
X
617-783-1300 www.bostonvw.com
Receptionist
Ava Labidou
Generic Staff Photo
X
617-783-1300 www.bostonvw.com
reception
Sacoyia Johnson-Willis
Generic Staff Photo
X
617-783-1300 www.bostonvw.com
reception
Soleil Francois
reception  Kelli  Brawley
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617-783-1300 www.bostonvw.com
reception
Kelli Brawley
reception  Samatha Jesse
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617-783-1300 www.bostonvw.com
reception
Samatha Jesse

Our Location

Boston Volkswagen
43 N Beacon St
Watertown, MA 02472

Sales: 617-586-3072
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Sales Hours

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Great experience shopping for a new car here - Nafras and team were very professional, knowledgeable, friendly, and little pressure.

- David Brenninkmeyer, GOOGLE

Positive experience. Nafras was very helpful

- mateusz Hoppe, GOOGLE

Nafras was very professional and genuinely listened to our needs. He was knowledgeable and well versed in the vehicle history. He did not make us feel pressured and worked with us to come a mutual agreement. Would highly recommend Nafras and this dealership.

- Jilian Mulqueen, GOOGLE

Couldn’t have had a better experience with everyone on their team. Highly recommended this location, excellent customer service!

- Pierson Gomes, GOOGLE

Nafras, was amazing. Very knowledgeable throughout the whole process, got us in a brand new Tiguan in a pinch after one of our other vehicles transmission went.

- allen ackan, GOOGLE

Buying my Tiguan was a smooth and straightforward process. Jeff Ford helped me through everything and made sure I had the information I needed along the way. I’m really happy with my car and appreciate how easy the purchase was overall.

- Renny Waddell, GOOGLE

I leased 2 cars with Jeff and he’s awesome as is the whole team. They were very flexible with me. He made the process seamless and I left with my car the same day. Highly recommend him and boston VW.

- Olivia Florence, GOOGLE

Malik was extremely helpful and professional through my first new car purchase. I would 100% work with him on another vehicle.

- Alex Duclos, GOOGLE

Malic was very good at navigating the process of buying a new car and all that goes with it! It was a great experience and highly recommend him and Boston VW for purchasing a vehicle.

- Timothy DePratti, GOOGLE

I had a great experience purchasing a new vehicle at Boston VW, which went as smoothly as I could have hoped. I worked primarily with Jeff Ford, who was easygoing, straightforward, and communicative during the entire process. Jeff helped facilitate two separate test drives, during which he...

- Paul Jeng, GOOGLE

We had a great time working with Naf at Boston Volkswagen. He was very patient while we asked to see every certified preowned car that we were interested in seeing, and ultimately we found the perfect one. He even made sure that a few small cosmetic issues would be fixed and detailed before we came...

- Joseph Frankl, GOOGLE

Mike from the service department was great! Super communicative and helped me out quickly with getting my Jetta repaired.

- Emma Djordjevic, GOOGLE

I financed a used Tiguan recently and the team was great. Ramy was my salesperson and he helped me navigate the process very smoothly. The service department is great as well, they fixed it very quickly and were very responsive. I worked with Mike in service.

- Blake O'Brien, GOOGLE

Naf and team were extremely helpful and easy to work with!

- Christopher Kinsley, GOOGLE

I just purchased a 2023 Taos Volkswagen from Jeff Ford and couldn’t be happier! He made the process smooth and provided straight forward, easy communication. He was able to get me a great deal and had me driving off the lot the same day!

- Johnna Sweeney-Cook, GOOGLE

We had a wonderful experience working with Jeff F to purchase a new 2026 Tiguan S. He was patient, understanding, and offered an extremely competitive price for the car. Smooth buying process — thank you Jeff and Boston VW!

- Sean Tao, GOOGLE

Jeff helped me with my trade and purchase of a used car. He was professional, courteous, and fair. Highly recommend!

- Tyler Lisowski, GOOGLE

It was a pleasure working with Nafras! He was helpful and kind as I purchased my VW Taos. I highly recommend.

- Nora Birner, GOOGLE

Great experience leasing a new vehicle at Boston Volkswagen. I’ve been assisted by Naftas who has been helpful, personable, and very professional

- Marco Natoli, GOOGLE

I recently bought a 2026 Atlas R-Line from Boston Volkswagen, and working with Nafras Nawas was a great experience. He was very friendly, easy to talk to, and clearly tried to get us a good deal without any pressure. I’d definitely recommend asking for Nafras if you’re shopping for a VW

- Dhruv Patel, GOOGLE

Came in to browse and get an idea of the cars here and ended up working with Jeff. He was helpful and didn’t apply any pressure. Additionally, he was flexible with my schedule and patient with explaining things. Thanks for all the help!

- Makenzie Brady, GOOGLE

Jeff was excellent in helping me trade in my car! Very grateful for the team at Boston VW

- Daniel Macias, GOOGLE

I had a great experience purchasing my new Taos with Rami. I haven’t bought a car since 2015. There were so many new features that I was totally unfamiliar with. Car buying can be stressful, but Rami was patient and made it feel easy. He was knowledgeable, friendly, and took the pressure off the...

- Erin Merkel, GOOGLE

Smooth transaction did most of the paperwork remotely and didnt have to spend hours in the dealership.

- Pam Rocharz, GOOGLE

Jeff was exceptional in assisting the purchase. He was proactive, communicative, and patient. Came across as a straight shooter. Very pleasure to work with. Highly recommend.

- VW customer, GOOGLE

Great working with Jeff!

- Brook and Sam, GOOGLE

Nafras Nawas did an excellent job handling the lease agreement, answering all our questions, and finding a very nice car deal for us. Excellent job. 👌👍

- Vadim Vronsky, GOOGLE

Jeff was very helpful in facilitating getting my vehicle documented/registered in, and transported to, another state. Very happy with the car and the team at Boston VW!

- Brian Hiller, GOOGLE

Made leasing our car very easy

- Susanna Quilter, GOOGLE

I worked with Rami to purchase a used car from Boston VW. The entire experience was smooth and easy. A quote was provided up front with no hidden costs and the car was exactly as described.

- Sean Pruitt, GOOGLE

Jeff was really great to work with during my lease renewal process, and he helped to quickly secure more favorable terms for me!

- Glenice Gallagher, GOOGLE

Nafraz helped a lot in getting the VW that perfectly aligned with my interests. It was a great experience working with him — his customer service and support throughout the process were excellent. If anyone is looking to buy a car, I highly recommend him for your next purchase!

- Karlmarx Balakrishnan, GOOGLE

Have been looking for an all electric vehicle for a few weeks and decided on a VW id4 all wheel drive. After exploring with several dealers I contacted Nafras Nawas at Boston VW. He was outstanding and understood how I wanted to structure a deal. The dealership met and exceeded my expectations and...

- Roy Temper (Hudsonguy), GOOGLE

We always have a great experience at Boston Volkswagen. Expecting our first child and needed to upgrade. Worked with Naf to purchase a new SUV and we couldn’t be happier. He made the process easy and was a pleasure to work with. We’ve also been bringing our older Jetta here for service...

- Amy Brown, GOOGLE

Nafras was great. Very communicative and patient with us. Will be back!

- Amber Thomas, GOOGLE

Very helpful! Great experience start to finish working with Nafras!

- Monica Smith, GOOGLE

I worked with Malik and Steve. Both were professional; kind; knowledgeable; helpful; and I felt like they listened to my needs. I also feel like I got a fair price without any back and forth. They were also very respectful of my time and I was in and out in 1 hour. I would definitely purchase or...

- Laura Moretti, GOOGLE

Naf was supportive and flexible all the way to the final moments. The team found ways to meet me where I needed to be.

- David Beebe, GOOGLE

Good experience, look for Naf. Direct conversation via text and flexible.

- Tiago Buffon, GOOGLE

Highly recommend:Jeff and Steve were amazing and helped me with everything to buy the car I wanted to buy

- Mohammad Ayaz, GOOGLE

I had a great experience purchasing my used EV, and a big part of that was working with Jeff Ford. The entire process was smooth, straightforward, and surprisingly quick. From start to finish, everything felt reasonable and well-handled. Jeff really stood out—he’s relaxed, attentive, and never...

- Eden Marland, GOOGLE

I got a 2021 Jetta! I love the car so much, it drives great. Jeff was a huge help throughout the whole process! It was my first time buying a car and he made the process so easy, which I am so thankful for!!!

- Ava Pascarelli, GOOGLE

I had a very good experience, making a deal with Jeff and Bill, it was very smooth, no pressure at all, everyone was very nice! Very happy with the car !

- Alessandra Camargo, GOOGLE

Rami did a great job. Professional, knowledgeable, no pressure.

- Aran Kadar, GOOGLE

Naf helped us find the right car and streamlined the process for us. Highly recommend you reach out to him! Thank you Naf 🙏

- Kshitij Parajuli, GOOGLE

*DO NOT USE THIS SERVICE DEPARTMENT* CHECK THAT THE WORK YOU PAID FOR WAS ACTUALLY DONE* I have been using them for years and they have always had questionable actions but I didn’t have proof till recently and will NEVER go back. 1) A year ago I had a service done and a head light replaced....

- JW, GOOGLE

I decided to give the service department a try. Before the appointment, I was told there were no available coupons, even though the dealership website was advertising service coupons. I paid about $600 total for a 60,000-mile service that consisted mainly of an oil change, filter replacements, and...

- Hmmmmm, DEALERRATER

Don't use this dealership. Rescheduled a complete work afternoon to bring the car in for a recall which they refused to do once I arrived. They claimed that they had told me in advance that the gas tank had to be almost empty. They had not said that in advance and they did not apologize. They...

- Bill Hudgins, GOOGLE
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