Volkswagen Service Center in Watertown, MA
Testimonials
“ Mike from the service department was great! Super communicative and helped me out quickly with getting my Jetta repaired. ”
“ I financed a used Tiguan recently and the team was great. Ramy was my salesperson and he helped me navigate the process very smoothly. The service department is great as well, they fixed it very quickly and were very responsive. I worked with Mike in service. ”
“ Naf and team were extremely helpful and easy to work with! ”
“ I just purchased a 2023 Taos Volkswagen from Jeff Ford and couldn’t be happier! He made the process smooth and provided straight forward, easy communication. He was able to get me a great deal and had me driving off the lot the same day! ”
“ We had a wonderful experience working with Jeff F to purchase a new 2026 Tiguan S. He was patient, understanding, and offered an extremely competitive price for the car. Smooth buying process — thank you Jeff and Boston VW! ”
“ Jeff helped me with my trade and purchase of a used car. He was professional, courteous, and fair. Highly recommend! ”
“ It was a pleasure working with Nafras! He was helpful and kind as I purchased my VW Taos. I highly recommend. ”
“ Great experience leasing a new vehicle at Boston Volkswagen. I’ve been assisted by Naftas who has been helpful, personable, and very professional ”
“ I recently bought a 2026 Atlas R-Line from Boston Volkswagen, and working with Nafras Nawas was a great experience. He was very friendly, easy to talk to, and clearly tried to get us a good deal without any pressure. I’d definitely recommend asking for Nafras if you’re shopping for a VW ”
“ Came in to browse and get an idea of the cars here and ended up working with Jeff. He was helpful and didn’t apply any pressure. Additionally, he was flexible with my schedule and patient with explaining things. Thanks for all the help! ”
“ Jeff was excellent in helping me trade in my car! Very grateful for the team at Boston VW ”
“ I had a great experience purchasing my new Taos with Rami. I haven’t bought a car since 2015. There were so many new features that I was totally unfamiliar with. Car buying can be stressful, but Rami was patient and made it feel easy. He was knowledgeable, friendly, and took the pressure off the whole ordeal. I’d definitely recommend coming to this Volkswagen location. ”
“ Smooth transaction did most of the paperwork remotely and didnt have to spend hours in the dealership. ”
“ Jeff was exceptional in assisting the purchase. He was proactive, communicative, and patient. Came across as a straight shooter. Very pleasure to work with. Highly recommend. ”
“ Great working with Jeff! ”
“ Nafras Nawas did an excellent job handling the lease agreement, answering all our questions, and finding a very nice car deal for us. Excellent job. 👌👍 ”
“ Jeff was very helpful in facilitating getting my vehicle documented/registered in, and transported to, another state. Very happy with the car and the team at Boston VW! ”
“ Made leasing our car very easy ”
“ I worked with Rami to purchase a used car from Boston VW. The entire experience was smooth and easy. A quote was provided up front with no hidden costs and the car was exactly as described. ”
“ Jeff was really great to work with during my lease renewal process, and he helped to quickly secure more favorable terms for me! ”
“ Nafraz helped a lot in getting the VW that perfectly aligned with my interests. It was a great experience working with him — his customer service and support throughout the process were excellent. If anyone is looking to buy a car, I highly recommend him for your next purchase! ”
“ Have been looking for an all electric vehicle for a few weeks and decided on a VW id4 all wheel drive. After exploring with several dealers I contacted Nafras Nawas at Boston VW. He was outstanding and understood how I wanted to structure a deal. The dealership met and exceeded my expectations and I made the purchase. I must say this vehicle purchase a great experience! ”
“ We always have a great experience at Boston Volkswagen. Expecting our first child and needed to upgrade. Worked with Naf to purchase a new SUV and we couldn’t be happier. He made the process easy and was a pleasure to work with. We’ve also been bringing our older Jetta here for service faithfully. Highly recommend! ”
“ Nafras was great. Very communicative and patient with us. Will be back! ”
“ Very helpful! Great experience start to finish working with Nafras! ”
“ I worked with Malik and Steve. Both were professional; kind; knowledgeable; helpful; and I felt like they listened to my needs. I also feel like I got a fair price without any back and forth. They were also very respectful of my time and I was in and out in 1 hour. I would definitely purchase or lease from them again. ”
“ Naf was supportive and flexible all the way to the final moments. The team found ways to meet me where I needed to be. ”
“ Good experience, look for Naf. Direct conversation via text and flexible. ”
“ Highly recommend:Jeff and Steve were amazing and helped me with everything to buy the car I wanted to buy ”
“ I had a great experience purchasing my used EV, and a big part of that was working with Jeff Ford. The entire process was smooth, straightforward, and surprisingly quick. From start to finish, everything felt reasonable and well-handled. Jeff really stood out—he’s relaxed, attentive, and never pushy, which made a huge difference. He took the time to answer questions and made sure I felt comfortable at every step. The whole office has a welcoming, easygoing vibe, and everyone I interacted with was a pleasure. This was easily the least stressful car-buying experience I’ve ever had. I’d absolutely recommend working with Jeff if you’re in the market. ”
“ I got a 2021 Jetta! I love the car so much, it drives great. Jeff was a huge help throughout the whole process! It was my first time buying a car and he made the process so easy, which I am so thankful for!!! ”
“ I had a very good experience, making a deal with Jeff and Bill, it was very smooth, no pressure at all, everyone was very nice! Very happy with the car ! ”
“ Rami did a great job. Professional, knowledgeable, no pressure. ”
“ Naf helped us find the right car and streamlined the process for us. Highly recommend you reach out to him! Thank you Naf 🙏 ”
“ We had an excellent experience working with Naaf as our sales representative. He was highly knowledgeable, addressed all of our questions thoroughly, and made the entire process smooth and stress-free. His professionalism and cooperative approach really stood out. We would definitely choose to work with him again for our next purchase. ”
“ recently purchased a car from Boston VW and had a great experience with the team. Jeff, the salesperson, was extremely helpful, friendly, and made the whole process smooth and stress-free. He took the time to answer all my questions and made sure I was comfortable with my decision. I also want to highlight Bill, the Director of Finance, who was just as professional and easy to work with. He explained everything clearly and made the financing process straightforward. Overall, I’m very satisfied with my experience at Boston VW and would highly recommend working with both Jeff and Bill! ”
“ My father and I visited the Watertown location and worked with Naf. He was knowledgeable, kind and was very easy to work with. From the initial visit to the final delivery of the car, I felt things moved quickly but we weren't rushed. I would highly recommend. ”
“ I had an absolutely outstanding experience working with Naf! From start to finish, he went above and beyond to make the entire process smooth, stress-free, and even enjoyable. He was incredibly knowledgeable, patient, and genuinely focused on helping me find the perfect car—not just making a sale. Thanks to Naf, I drove away in my brand new 2026 VW Tiguan SEL R-Line, and I couldn’t be happier with my choice! He took the time to answer all my questions, explained everything clearly, and made sure I felt confident every step of the way. What really stood out was his honesty and professionalism—qualities that are hard to find these days. If you’re looking for a car salesperson who truly cares about their customers and delivers top-notch service, I highly recommend asking for Naf. This was easily one of the best car-buying experiences I’ve ever had! ”
“ Naf made our car buying experience stress-free. He was nice, respected our time, and gave us a fair value for our trade-in. The whole process was straightforward, and we really appreciated his professionalism and not trying to sell us unnecessary things. If you’re looking to buy a car, I definitely recommend working with Naf. ”
“ Our salesperson Naf was very efficient and not pushy. He was evenhanded with everything and I appreciate that. I would definitely recommend Boston Volkswagen again and ask for Raf ”
“ I recently purchased a pre-owned 2025 VW Taos from Volkswagen of Watertown, and the experience was outstanding from start to finish. Rami and Malik in sales were incredibly professional, knowledgeable, and genuinely focused on making the process smooth and stress-free. They took the time to answer all my questions and made sure I felt confident in my decision without any pressure. A special thank you to Bill in finance as well—he made the paperwork process seamless and easy to understand, which I truly appreciated. If you're looking for a dealership that values customer service and professionalism, I highly recommend VW Watertown. I couldn’t be happier with my purchase! ”
“ Had the pleasure of working with Jeff AND Steve to get my new TAOS. They are both excellent. Steve was able to recommend me the perfect car based on his dad instincts. Excellent service. Jeff offered me a ride home as I was without a car at the time. He also sold me my dream car! Highly recommend them both. ”
“ Recently serviced my daughter’s car. Mike made sure it was done in a timely manner. Highly recommend. ”
“ Jeff was wonderful! He helped me find the perfect Jetta! Would absolutely recommend him and Volkswagen to everyone! ”
“ I had a great experience working with Guil. He was knowledgeable, patient, and genuinely focused on helping me find the right vehicle. He took the time to answer all my questions and made the entire process smooth and stress-free. I highly recommend working with him if you’re looking for someone trustworthy and professional. ”
“ *DO NOT USE THIS SERVICE DEPARTMENT* CHECK THAT THE WORK YOU PAID FOR WAS ACTUALLY DONE* I have been using them for years and they have always had questionable actions but I didn’t have proof till recently and will NEVER go back. 1) A year ago I had a service done and a head light replaced. Everything was marked green and good to go. The headlight went out two weeks after. When I took it back they said the entire light needs replaced which I didn’t know how that wasn’t assessed during initial inspection and oil change if they’re looking at stuff because the light was out then. They wanted about $900 to replace the whole headlight. 2) Now let’s discuss this year, I took the car for an oil change and they came back with $8000 worth of work needing to be done. They said I had all these issues needing IMMEDIATE service and that my tires were dry rot. I don’t understand how my car went from being green and good to go last year to needing struts, control arms, tires, and brakes replaced. I declined the work to get a second opinion but still had my oil change done. After I paid I caught them charging me for an alignment that was never done. I had to call four times leaving my info and getting transferred to voicemails to get the charge reversed and the man never even apologized. He said it was my fault basically because I scheduled online and it was auto-selected. Like they do not check their work, they lie about what is done, and they don’t actually do their job and assess the vehicle. Do NOT get service done here. I’ve never dealt with such a shady service department. They will SCAM you. ”
“ Don't use this dealership. Rescheduled a complete work afternoon to bring the car in for a recall which they refused to do once I arrived. They claimed that they had told me in advance that the gas tank had to be almost empty. They had not said that in advance and they did not apologize. They seemed to enjoy telling me it was my fault and not theirs. I will not go back to this dealership anymore. ”
“ Don’t recommend for service or auto body work. I brought my car in after a towing-related bumper repair and had ongoing issues with a crooked steering wheel and poor fit and finish. trim pieces and headlight not properly installed. I returned multiple times to have it corrected, but the issues were never properly resolved. At this point, I’ve had to bring my car to another dealer to fix what should have been handled correctly the first time. I specifically chose a VW of Boston expecting OEM-level quality, but that was not my experience. I’ve now spent over $1,000 out of pocket to correct the work, in addition to the time and inconvenience of repeated visits. If you value your time and want the job done right the first time, I would look elsewhere. ”
“ We had a great time working with Naf at Boston Volkswagen. He was very patient while we asked to see every certified preowned car that we were interested in seeing, and ultimately we found the perfect one. He even made sure that a few small cosmetic issues would be fixed and detailed before we came back to pick it up. We will return if we need anything else. ”